Lessons from the Web,
I just bought a new bike from a top American recumbent bike manufacturer, Bacchetta bikes in St Petersburg, Florida. I thought I would share some of my notes on how the web played a huge part in my purchase decision.
1. Be search friendly. I Google all the time for every thing. It was no different for my search for a new recumbent bike. I would search for recumbent; reviews, races, news. Google News played a huge role In me finding Bacchetta.
2. Blogs are you friend (or a least they can be). I found two Blogs thru Google News. (thebentblog.com and www.recumbentblog.com).These two sites wrote about their bikes and experiences and they listed recumbent manufacturers in their side bar.
3. Have a user friendly web presence that is always current. I have been looking at two companies for about a year now (while I saved for my purchase.)Â I would check out their sites weekly to see if there was anything new. I’d noodle the specs or just look at the pictures.
A couple of side notes:
Have good, clear photos, overall shots and close ups. Do not photoshop parts unto the bike. It’s evil (I decided against ActionBent because of an badly manipulated photo on their website).
Having a blog on your site is a good idea.
Just because some one finds your site and wants your product does not mean they are going to buy right now (especially in todays economic climate).
4. Be Different. Be innovative and communicate those differences in a clear manner. I decided to buy from Bacchetta because of one blog entry that described their patented frame technology. It was concise and detailed. I was sold.
5. Explain your purchasing options clearly because shipping can be a huge expense. Have a phone number and email address available. It’s also helpful to have someone who’s friendly and knowledgeable who is able to respond. Also it help to have a contact form on the site and someone to respond to these as well (this is one area Bacchetta dropped the ball).
I went with the Bacchetta Strada in large part due to their web presence.